Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your delivery, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

⚠️ Important Exceptions (Custom & 3D Printed Goods):

Custom / Premium Products: In accordance with EU law, items that are custom-made, personalized, or produced with specific custom color options/engravings (such as our Premium Edition configurations) are exempt from being returned or refunded unless they arrive damaged or defective.
3D Printing Manufacturing Aspect: Please note that all our organizers are manufactured using FDM 3D printing technology. Minor surface characteristics, visible layer lines, or small cosmetic variations are normal traits of this manufacturing process. They do not constitute manufacturing defects, provided they do not impact the structural integrity or functional use of the organizer.

Returns Process

To complete your return, we require a receipt or proof of purchase. Please contact our support team before sending any items back.

There are certain situations where only partial refunds are granted or returns are rejected:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as processing times vary.

If you’ve done all of this and still have not received your refund, please contact us at contact@craftinium.com.

Sale Items

Only regular-priced items may be refunded. Sale or clearance items cannot be refunded.

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at contact@craftinium.com to arrange the replacement.

Shipping Returns

To return your product, you must contact us first to obtain the appropriate return shipping address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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